COVID procedure for Jahorina ski resort

Dear guests,

 

We are eager to welcome you on Jahorina during the winter season. The winter ski season usually brings many questions that we will be happy to answer. The first and most important, skiing is possible and the winter season 2020/21 on Jahorina will be held in compliance with all safety measures. We, as Olympic Center of Jahorina, are preparing with great enthusiasm and dedication for the winter season 2020-2021 in order to ensure the best possible conditions and guarantee the safety of all skiers.

 

Our world has completely changed in recent months. The emergency situation regarding Covid has changed our priorities and has strongly affected our relationships, work, free time, social life and school activities. However, our great passion for skiing has remained unchanged and we can’t wait to descend the beautiful slopes, surrounded by the fantastic views of Olympic Jahorina.

 

– OPENING OF THE SEASON 2020/21

 

The plan is for the new ski season to be officially opened on December 3, when there will be a special discount on ski passes of 50%. As in previous years, as soon as the conditions are met, the plan is for the ski resort to be put into operation, this mountain is the first in the region for the past few years to allow visitors to enjoy their favorite snow sport. As OC Jahroina takes care of all of us, mass entertainment events and concerts will not be organized to open the season.

 

-CORONA GUARANTEE

 

Corona guarantee is valid for purchase of ski tickets for 2020/21 season. If borders are closed or you get Corona virus, unused ski tickets can be transferred for 2021/22 season, or you can be reimbursed in the amount of 80% of the money you paid.

 

-BASIC INFORMATION

 

Info centers and signs – signs with instructions on measures to fight the spread of the Covid 19 virus will be placed at points of sale, the entrance to the ski kindergarten, ski polygons, base and exits stations of vertical transport, restaurants and other closed facilities (souvenir shop, ski registers and public toilet). In addition, up-to-date information and notices in several languages ​​will be available at all listed locations.

 

Multifunctional bandana – it is necessary for all skiers to have bandanas on their face, especially during transport by vertical transport (ski polygons,ski lifts, carpets and gondolas). When buying ski passes at points of sale, users and skiers will be presented with the safety measures they need to adhere to during their stay at the ski resort.

 

Social distance – Queues will be organized in accordance with current regulations and maintaining the necessary distance to avoid gathering groups both outdoors and indoors. It is necessary to maintain a distance of at least 2m and take care to avoid unnecessary close contact with people.

 

Hand disinfection – Hand disinfectants will be available in the gondola cabins and at the departure and exit stations of all ski lifts, ski polygons, the entrance to the ski kindergarten as well as in all closed facilities (restaurant, Souvenir Shop, ski register, public toilet, etc.).

 

-GONDOLA CABINS AND OTHER INSTALLATIONS

 

It is obligatory to wear face protection in gondola cabins, ski lifts, ski polygons (bandanas or masks). Employees of Jahorina ski center, assigned to work on ski transport installations (boarding skiers / users on transport installations), are obliged to take care of respecting social distance measures, and to instruct and warn skiers / users to respect them.

 

Disinfection of all gondola cabins – All gondola cabins will be disinfected several times during each day. For disinfection, a spray is used that removes 99.9% of known viruses and bacteria on the treated surfaces in one minute. The active ingredients after disinfection do not leave any consequences, they are 100% biodegradable, non-toxic and PH neutral and do not leave any effects on the skin and eyes.

WORK OF THE RESTAURANT “OLYMPIC BAR” AND SOUVENIR SHOP

 

Entrance and work space

 

At the entrance to the facility, clear visible messages regarding the obligation to wear personal protective equipment (masks or bandanas), respecting the recommended physical distance and the manner of acting at the facility.

 

All employees and visitors will be provided with personal hygiene and access to hot water, soap and a disinfectant for hand disinfection, at several places in the facility.

 

Dispensers with disinfectant (based on alcohol in a concentration of not less than 70%) and instructions for proper hand disinfection will be available at the entrance, at the service payment counters, in the work area, in the entrance hall or at the exit from the toilet.

 

Seating in the space of the facility will be arranged so that a physical distance of 2m is allowed between people sitting at different tables.

 

A maximum of four people allowed to sit at one table (the distance between people sitting at one table is not less than 1m). At least 10 m2 of space must be provided for each table (for a maximum of four people).

 

 

In the facility, we will mark the movements of the visitors of the facility, so as to avoid the intersection.

 

Drinks and food should be paid for at a place separate from the place where the order is issued / picked up: one person picks up the order and charges, and the other issues the order. If it is not possible to organize this, employees must wash or disinfect their hands and disinfect the counter where payment and ordering are made at the same time between charging and issuing the order.

 

The catering worker / waiter can also charge while the guest is sitting at the table.

 

Ventilation during the presence of persons in the premises

 

Continuous ventilation will be provided by supplying outside fresh air with the maximum possible air flow. It is necessary to provide adequate natural ventilation. We will not use air conditioners.

 

Cleaning and disinfection in the building

 

The facility is cleaned by hygienists. In the first shift, the hygienist enters the facility first and checks whether disinfection has been performed. The last person to come out at the end of the working day is again a hygienist who has the task of disinfecting all work and floor surfaces, handles, faucets, handrails on chairs, tables and chair seats if they allow wet cleaning, partitions, if any, and all toilets and areas with which guests / visitors and staff came into contact.

 

Dishes, cutlery and other utensils used by guests / visitors are machine washed at a temperature higher than 80 degrees C. If dishes and utensils are washed by hand, it is necessary to immerse them in a solution of detergent and water temperature over 60 degrees C, and after send it well. Regular disinfection of chairs and tables after each guest / visitor, partitions, if any, devices for entering the PIN code and other surfaces and objects that come into contact with guests / visitors during the provision of services is mandatory.

 

It is recommended to take all work clothes home or to the institution that performs washing after the end of the working day and wash them at a temperature of 60-90 degrees C.

 

For sanitary facilities, it is necessary to ensure more frequent proper cleaning and hygiene.

 

Waste management

 

After cleaning and disinfecting the work area, it is necessary to remove the personal protective equipment properly. Personal protective equipment and waste from cleaning the space, as well as disposed masks of guests / visitors and employees and gloves, if worn, must be placed in a plastic waste bag and, when full, tied tightly.

 

Measures for employees in the workspace

 

• The temperature is measured on arrival at work with a non-contact thermometer, and people with high temperature return home. In case of fever or other symptoms of an infectious disease (cough, sore throat, shortness of breath, weakness, muscle pain, diarrhea, vomiting…), with or without fever, it is necessary to contact a family doctor by phone and not to come to work.
• Employees change the mask every 2-3 hours.
• It is necessary to provide hot water, soap and alcohol, containing a means for regular hand washing and disinfection after each visitor / guest and each action in which the employee touches money, work surface, object, piece of furniture or equipment that came into contact with other persons. .
• Sufficient space should be provided in the employee’s rest areas and tables and chairs should be spaced apart. When staying in the rest room, it is necessary to meet the criterion of physical distance of 2m, and to avoid the simultaneous rest of the employee.
• Rest time should be limited to a maximum of 15 minutes if two people use the rest time at the same time, however if more than one employee is staying in the same indoor holiday area, it is recommended that they do not use the rest time at the same time.

 

Personal hygiene

 

It is necessary to carry out proper hand hygiene, since it is the most important measure of infection control. Hands should be washed with soap and water for at least 20 seconds as often as possible. An alcohol-based hand wash containing 70% alcohol can be used, but not as a substitute for hand washing with soap and water. It is necessary to provide pictorial instructions for proper hand washing for employees and guests.

 

Do not use hand dryers.

 

Avoid contact with body fluids.

 

Do not touch eyes, nose or mouth.

 

Use a tissue when coughing, sneezing or touching the face. After use, the handkerchief should be thrown in the garbage bag. In the absence of a handkerchief, sneeze / cough into the elbow, never into the palms.

 

PURCHASE OF SKI TICKETS

 

It is necessary, through the official website of the Company, as well as through social networks, to inform service users about new ways of selling / buying ski passes. In order to reduce interpersonal contacts, reduce and automate the process and sales channels, the Company has enabled the purchase of ski passes through a user-friendly web shop. With just a few clicks at any one time, skiers can purchase any type of ski pass. Previously purchased ski passes can be picked up at special pick up locations, which allows you to avoid queues and gatherings at points of sale. For those who want it, it will still be possible to buy tickets – physically at points of sale.

 

In order to reduce the crowds at the points of sale, at the busiest location Poljice, the number of points of sale has been doubled.

 

As much as possible, users should be informed and directed  about the possibilities of electronic payment. There are two options for purchasing through the Company’s web shop:

 

• skiers are given the opportunity to buy the desired ticket online and pick it up at a pickup spot provided for that purpose only;
• if the user already has a Keycard, it is possible to enter the data from the ticket and top it up online for the desired days of skiing – this option is the simplest and involves direct arrival at the trail without stopping at points of sale.

 

STAFF

 

Covid-19 Test – All Ski Center employees will be tested on covid 19 before the start of the winter tourist season. Those employees who have frequent contact with guests will be tested several times during the season, whenever the conditions are met.

 

Employees who have contact with guests (gastronomy, vertical transport workers and members of the rescue service) will be obliged to wear adequate face protection. Before starting work, the body temperature of all employees will be measured every day.

 

EVENTS

 

Events and concerts for the opening of the season will not be held, as well as après ski parties during the season itself. We will try to hold selected events such as ski demo show ski school and charity races. More detailed information in this regard will be published in a timely manner.

 

 

 

 

 

WHAT CAN YOU DO FOR SAFE SOCIAL INTERACTION?

 

Always carry face protection with you and use it when the permitted minimum physical distance cannot be observed and in places where it is prescribed as mandatory:

 

1. It is mandatory to wear multifunctional face protection in the following places:

At points of sale, ski lifts, in the access area of ​​all lifts (pay attention to the markings), in the zone of entry / exit from vertical transport, while riding vertical transport (carpets, lifts and gondolas), on ski slopes, in ski rentals, when using public toilet and in the ski bus.

 

2. Follow the general rules of hygiene and wash your hands regularly. Hand sanitizers will be available on gondola base station, in the gondola cabin and in catering facilities.
3. Please do not leave any personal belongings, used protective mask or handkerchiefs in the cable car cabins, but dispose of them safely. Waste bins can be found in the areas of the departure stations.
4. Please follow the recommendations and instructions of our staff, especially those related to the applicable hygiene regulations.
5. If possible, use contactless purchase of ski passes or electronic payment.
6. If you have any symptoms of a possible COVID 19 infection (high temperature, cough, sore throat, loss of taste / smell) please stay in your accommodation and contact the reception or doctor immediately.
7. Please respect your personal responsibility and thus protect your health and the health of those around you.

Not only have we undertaken everything necessary for the safest winter vacation and health protection for all guests and employees on Jahorina, but we are also working with great dedication and enthusiasm on the preparations for the winter season 2020/21. This year, you will be greeted on Jahorina by the best groomed ski slopes, but also by numerous novelties that will make your stay on Jahorina more meaningful and beautiful. We would like to thank you for your trust and look forward to a new encounter with the usual passion, warmth and kindness. While we are looking forward to skiing on the slopes of Jahorina, we urge you to respect the safety regulations that we will constantly update on this page. Let us take care of each other.

 

Jahorina cares!